Worldwide Shipping, Guaranteed Safe Delivery
Every urn is carefully prepared for its journey — here's exactly what to expect.
What to expect
Choose Standard or Express delivery at checkout. Charges below are in Australian dollars — checkout shows the cost in your own currency before you pay.
Express Dispatch
Despatched within 2 business days.
Standard Dispatch
Despatched within 5 business days.
We Ship Worldwide
Australia, New Zealand, the UK, Canada, Europe, the USA and beyond.
No Hidden Costs
We pay all international duties and taxes — the price you see is the price you pay.
No surprise charges when your order arrives.
We cover all international duties and taxes — always.
Dispatch times & delivery charges
How long does dispatch take?
Express orders are despatched within 2 business days. Standard orders are despatched within 5 business days — every urn is made to order by hand.
How long does delivery take after dispatch?
Within Australia, add a further 1–2 business days for Express or 2–7 business days for Standard. International Express generally takes around a week; International Standard generally takes 1–2 weeks.
Will I have to pay customs or import duties?
No. For international orders, all applicable duties, tariffs and taxes are paid by Identity Urns. The price quoted to you at checkout is the final price — nothing extra to pay on arrival.
How do I track my order?
As soon as your order is despatched, we'll email you a unique tracking number and link so you can follow its progress.
Australia — delivery charges
Standard: $20 standard parcel / $35 large parcel
Express: $35 standard parcel / $70 large parcel
New Zealand — delivery charges
Standard: $30 standard parcel / $50 large parcel
Express: $40 standard parcel / $70 large parcel
UK, Canada, Europe & USA — delivery charges
Standard: $50 standard parcel / $75 large parcel
Express: $75 standard parcel / $110 large parcel
Amounts are in Australian dollars; UK customers see the cost in pounds at checkout.
Rest of the world — delivery charges
Standard: $85 standard parcel / $110 large parcel
Express: $105 standard parcel / $140 large parcel
Large-parcel rates apply to orders that include a display case.
Questions about your delivery?
Reach out any time — Alison replies personally.